Job Opening: Customer Care Executive (Male/Female)
Company: One Diagnostics
Location: Kolkata
Position: Customer Care Executive
Experience: 1–3 years (Healthcare/Diagnostics experience preferred)
Employment Type: Full-Time
Job Responsibilities
- Attend inbound and outbound customer calls professionally.
- Register and create support tickets in the ticket management system.
- Coordinate with internal departments to resolve customer queries.
- Ensure all tickets are closed within the defined Turnaround Time (TAT).
- Take complete ownership of customer complaints until resolution.
- Provide accurate information regarding diagnostic tests, reports, bookings, and services.
- Escalate unresolved issues to the concerned department and follow up regularly.
- Maintain proper records of customer interactions and resolutions.
- Deliver excellent customer service while maintaining a positive and professional attitude.
Candidate Requirements
- Male/Female candidates can apply.
- Graduate in any discipline.
- Experience in a diagnostics center, hospital, healthcare, or medical customer care will be preferred.
- Good communication skills in Bengali, Hindi, and English.
- Basic computer knowledge and typing skills.
- Ability to work under pressure and handle multiple customer queries.
- Strong problem-solving skills with a customer-first approach.
- Responsible, disciplined, and able to work in a team.
Key Skills
- Customer Relationship Management
- Call Handling
- Ticket Creation & Ticket Closure
- Complaint Resolution
- Coordination & Follow-up
- Time Management
- Communication Skills
- Problem Solving
- TAT Management
What We Expect
At One Diagnostics, customer satisfaction is our priority. We are looking for a candidate who takes responsibility for every customer concern, ensures timely resolution, and provides a seamless service experience from ticket creation to closure.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
