Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and motivated Network Engineer - L2 Customer Support to join our dynamic team in Pune. As an L2 Network Engineer, you will be responsible for providing advanced technical support to our customers, ensuring the stability and performance of their network infrastructure. You will work closely with our L1 support team, engineering team, and customers to troubleshoot and resolve complex network issues.
Education and Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in network engineering and customer support.
Networking Technical Skillsets:
- Detailed knowledge of the OSI model and switching technologies (STP, VLAN, IPSLA, HSRP, VRRP).
- Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
- Demonstrates a specialist understanding of network security concepts and experience with firewalls.
- Hands-on experience with VPN configuration and routing protocols like OSPF, BGP, and IPsec.
- Experience with security and wireless technologies.
- Hands-on experience with network devices such as Instaroute, Fortigate, Cybroam, Microtik, Ubiquity, and Cisco.
- Proficiency in configuring and troubleshooting routers, switches, firewalls, and VPNs.
- Familiarity with network monitoring tools.
- Experience in DHCP and IP address management.
- Basic knowledge of SD-WAN is an added advantage.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Good troubleshooting skills and the ability to identify and locate problem areas.
- Ability to work independently and as part of a team.
Tools Experience:
- Hands-on experience with ticketing tools like ZohoDesk and ServiceNow.
Certifications (Preferred):
- Relevant certifications (e.g., CCNA, CCNP) are a plus.
Compensation and Health:
- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
Professional Growth:
- Opportunity for professional growth and development.
- A dynamic and collaborative work environment.
About Nexapp
Nexapp Technologies is a leading enterprise networking solutions provider specializing in cloud-delivered Managed Integrated Software Defined Wide Area Network (SD-WAN) solutions for B2B, M2M, and IoT. We connect people, places, and things anytime, anywhere, integrating private and public clouds, branch offices, mobility, and sensors into an agile and secure enterprise network to provide a responsive, reliable, and secure WAN edge.
