Job Title: Account Manager (Advertising / Branding Agency)
Reports to: Design & Creative Head
Role Overview
We are looking for a proactive and highly organized Account Manager with minimum 3 - 5 years of experience in an advertising, branding, design, or creative agency. Your role is to steer the partnership between our clients and internal creative team, ensuring projects move seamlessly from briefing to final delivery while maintaining the highest standards of quality and client service.
This role requires someone who understands creative processes, enjoys building client relationships, and can confidently manage multiple projects in a fast-paced agency environment.
Key Responsibilities
Client Relationship Management
* Act as the primary day-to-day contact for assigned clients.
* Build strong client relationships through proactive communication and timely follow-ups.
* Manage expectations, timelines, approvals, and project milestones.
Brief Development
* Lead client discussions to understand business objectives and project requirements.
* Convert client conversations into clear, structured, and actionable creative briefs.
* Ensure all internal teams have the information required before work begins.
Project Management
* Coordinate projects across strategy, design, content, production, and social media teams.
* Track project timelines, deliverables, dependencies, and approvals.
* Identify risks early and proactively resolve bottlenecks.
Quality Assurance
* Review all creative work before client presentation to ensure it aligns with the approved brief, brand guidelines, and agency quality standards.
* Ensure presentations and deliverables are client-ready.
Reporting & Documentation
* Maintain project documentation, meeting notes, and status reports.
* Compile performance reports and ensure client feedback is clearly documented and implemented.
* Keep project management systems updated throughout the project lifecycle.
Requirements
* 3 - 5 years of experience in an advertising, branding, design, or creative agency.
* Excellent verbal and written English communication skills.
* Strong presentation and stakeholder management skills.
* Exceptional organizational and multitasking abilities.
* High attention to detail and a strong sense of ownership.
* Ability to work under pressure and manage multiple accounts simultaneously.
* A proactive, solution-oriented mindset with strong problem-solving skills.
* Familiarity with project management tools such as Notion, ClickUp, Asana, Trello, Monday.com, or similar platforms.
What Success Looks Like
* Clients trust you as their primary point of contact.
* Creative briefs are clear, complete, and actionable.
* Projects are delivered on time without compromising quality.
* Internal teams receive the right information at the right time.
* Client feedback is managed efficiently and professionally.
* You proactively solve problems before they impact timelines or relationships.
Pay: ₹35,000.00 - ₹45,000.00 per month
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Agency management: 3 years (Required)
Language:
- Fluent English (Required)
Location:
- Ernakulam, Kerala (Required)
Work Location: In person
