Job Overview
We are looking for a motivated and detail oriented CRM Assistant to support our Customer Relationship Management team. The ideal candidate will assist in handling client interactions, managing records, and ensuring seamless communication to enhance customer satisfaction and operational efficiency.
Key Responsibilities
- Customer Support and Communication
- Assist the CRM team in responding to customer inquiries and addressing basic concerns via email, phone, or in-person interactions.
- Coordinate follow-ups and update clients on project progress and timelines
- Documentation and Record Keeping
- Maintain accurate and up-to-date customer records in the CRM system.
- Help prepare reports, agreements, and other documentation related to client management.
- Internal Coordination
- Support the team in liaising with internal departments such as sales, project management, and accounts to address client needs.
- Ensure client requirements are effectively communicated and followed through.
- Feedback Collection and Analysis
- Assist in collecting customer feedback through surveys or direct interaction.
- Provide insights and suggestions to improve the customer experience.
- Administrative Support
- Organize and schedule meetings between the CRM team and clients.
- Manage daily tasks and ensure timely completion of assignments.
Requirements
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience: 2-4 years in a customer relationship management or client-facing role, preferably in construction or real estate.
- Must have experience in High-rise apartment projects.
- Basic understanding of real estate or construction industry practices.
- Proficiency in MS Office Suite and CRM tools.
- Excellent communication and organizational skills.
- Strong problem-solving abilities and attention to detail.
Preferred Skills
- Experience in high-rise apartment projects or similar real estate ventures.
- Multitasking and time management skills.
- Multilingual proficiency is an advantage.
Pay: ₹25,000.00 - ₹45,000.00 per month
Work Location: In person
