About Homaira
Homaira is a luxury bespoke furniture and interior design brand under Solo Design India (parent company, a 25-year-old premium furniture brand). With 25+ years of manufacturing legacy and 100+ residences executed, Homaira serves South Delhi/Gurugram HNIs, architects, and interior designers out of its MG Road studio.
Our Instagram handle: https://www.instagram.com/homaira_india?igsh=MWxmMmVpdWFkNnN6eg==
Role Summary
The Client Relationship Executive is the face of the showroom experience and the client’s single point of contact from their first visit through to final delivery. You’ll manage in-store client dealing, support the sales process with presentations and estimates, and once a deal is closed, take ownership of the client’s journey through production, coordination, and delivery, ensuring nothing falls through the cracks.
Key Responsibilities
Store Experience & Client Dealing:
- Welcome and host clients in the showroom, understanding their requirements through attentive, structured conversation
- Maintain the showroom’s visual presentation and product display standards
- Be the client’s go-to point of contact for every question, update, and concern during their time in-store
Presentation & Estimate Support:
- Support the preparation of design presentations, BOQs, and cost estimates in coordination with the design/production team
- Ensure quotes shared with clients are accurate and aligned to what’s discussed in-store
Client Follow-Up:
- Own consistent, disciplined follow-up with prospective clients post-visit until a decision is reached
- Keep CRM records current: visit notes, quotes shared, next steps, timelines
Post-Sale Project Management (Closed Leads):
- Once a lead converts, own the client relationship end-to-end through to delivery
- Track order status, production timelines, and installation schedules, coordinating with the design and production teams
- Proactively update clients at each milestone so they’re never left wondering where their order stands
- Flag and resolve delays or issues before they become client complaints
- Confirm successful delivery and handle any post-delivery follow-up or feedback
Catalogue & Showroom Management:
- Own the studio’s catalogues and sample materials: ensure they’re current, well-organized, and presentation-ready at all times
- Flag when catalogues need updating (new collections, discontinued finishes, pricing changes)
Product & Category Knowledge:
- Build working knowledge of Homaira’s product range: materials, finishes, categories, and customization possibilities
- Be able to confidently answer client questions on materials, durability, and craftsmanship
What We’re Looking For
- 1–4 years of experience in client servicing, luxury retail, hospitality, or a project coordination role
- Highly organized, with the discipline to track multiple client journeys simultaneously without dropping details
- Strong client-facing presence: warm, attentive, comfortable with HNI clientele
- Comfortable supporting BOQs and presentations, even without owning them independently
- Prior experience in furniture, interiors, hospitality, or a related client-facing category preferred
Pay: ₹30,000.00 - ₹40,000.00 per month
Language:
Work Location: In person
