Customer Success Executive
The Zell Story
Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.
Come join us, if you are passionate about customer success and helping students achieve their learning goals in the field of Finance and Accounting.
Roles & Responsibilities:
Training and on-boarding of students post sales
Delivering prompt, efficient and friendly responses to students across various channels Initiate regular calls with the students to track their progress
Proactively manage the success of the assigned students and identify/develop upselling opportunities
Build a solid and lasting relationship with the customers
Perform any other tasks required to ensure customer satisfaction
Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basisfeedback received from the students
Cross sell and upsell the courses offered
Who are we looking for?
Minimum 1 year of experience in customer success role .
Excellent written and verbal communication skills
Strong sense of responsibility and ownership
Experience in handling challenging situations and demonstrated capabilities of winning them over
Have strong empathy for customers and a passion for customer success
Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day)
Pay: ₹200,000.00 - ₹400,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
