Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Change Management
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, collaborating with different teams to maintain service reliability and swiftly address any disruptions that may impact business functions.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Strong analytical skills to diagnose and resolve complex application issues.
- Experience with incident management and problem-solving methodologies.
- Ability to work with multiple software components and understand their interdependencies.
- Excellent communication skills to effectively interact with technical and non-technical teams.
- Familiarity with monitoring tools and techniques to track system health and performance.
Additional Information:
- The candidate should have minimum 2 years of experience in Change Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
