Noida, Uttar Pradesh
Job Summary
Should have the
ITIL Foundation knowledge
Good Knowledge and hands on experience of SQL Scripting
Basic understanding of web applications and Portal technologies
Good in Reading , Writing and Spoken English
Experience of supporting Enterprise applications
Familiarity with Salesforce Experience Cloud
Strong teamwork and cross-functional collaboration skills
Attention to detail and commitment to service quality
Key Responsibilities
Key Roles & Responsibilities
Provide first-level support to customers, employees, Nokia contacts, and business stakeholders for Support Portal-related issues.
Guide, Troubleshoot and resolve user account registration, access, and login issues.
Investigate user-reported problems and collect detailed diagnostic information, screenshots, and error logs.
Serve as a liaison between end users and application support teams to ensure timely resolution of issues.
Maintain high levels of customer satisfaction through proactive communication and issue ownership.
Track incident progress and communicate status updates to users and stakeholders.
Escalate unresolved incidents in accordance with defined support procedures and SLAs.
Coordinate with business owners and IT support teams to drive issue resolution.
Execute smoke testing activities following maintenance windows and emergency releases.
Validate portal functionality using predefined test case
Skill Requirements
Key Primary Skills - PL\SQL Scripting , UNIX Shell Scripting
Secondary Skill - Good Communication Skills (English - Speak , Write )
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