Technical Lead

Infinite Computer Solutions Ltd. -
Bengaluru, Karnataka

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Job details

Qualifications

BCS
Performance tuning
Computer Science
SCCM
Software deployment
Windows
Analysis skills
Bachelor's degree
Scripting
APIs
ServiceNow
VMWare
Root cause analysis
AI
Communication skills
PowerShell
Intune
Analytics

Full job description

Job Description: SysTrack Expert (Digital Experience Monitoring Engineer)

Role Overview

We are seeking a highly skilled SysTrack Expert to lead the implementation, administration, and optimization of the SysTrack platform. The role focuses on improving digital employee experience (DEX), endpoint performance visibility, and proactive issue remediation across enterprise environments.

Key Responsibilities

1. SysTrack Implementation & Administration

Deploy, configure, and manage SysTrack agents across enterprise endpoints (VDI, physical, cloud)

Administer SysTrack environment including data collectors, master systems, and dashboards

Perform upgrades, patching, and system health monitoring

2. Digital Experience Monitoring (DEX)

Analyze endpoint performance metrics (CPU, memory, disk, latency, app usage)

Build dashboards and reports to measure user experience

Establish DEX baselines and benchmarks across business units

3. Analytics & Insights

Interpret SysTrack data to identify performance bottlenecks and user-impacting issues

Provide actionable insights for:

Endpoint optimization

Application performance tuning

Infrastructure improvements

Perform trend analysis and capacity planning

4. Proactive Issue Resolution

Identify recurring issues and recommend automation or fixes

Work with EUC, VDI, and infrastructure teams for remediation

Enable shift-left by integrating insights into Service Desk operations

5. Integration & Automation

Integrate SysTrack with ITSM tools (e.g., ServiceNow)

Collaborate with automation teams to trigger alerts and self-healing workflows

Support API-based integrations where required

6. Reporting & Stakeholder Management

Create executive dashboards for leadership reporting

Present insights to stakeholders in business-friendly language

Support monthly/quarterly service reviews (MSR/QBR)

Required Skills & Experience

Technical Skills

Strong hands-on experience with SysTrack (deployment, configuration, analytics)

Good understanding of:

Windows OS performance internals

VDI platforms (Citrix, VMware Horizon, AVD)

Endpoint management tools (Intune, SCCM)

Experience in Digital Experience Monitoring (DEX/DEM tools like Nexthink, SysTrack)

Analytical Skills

Strong data interpretation and problem-solving ability

Experience in performance tuning and root cause analysis

Integration Knowledge

Experience integrating monitoring tools with ITSM platforms

Basic scripting (PowerShell preferred)

Preferred Qualifications

Experience in migration from Nexthink to SysTrack (big plus — very relevant for your case)

Exposure to enterprise-scale environments (10K+ endpoints)

Knowledge of automation platforms and AI-driven insights

Soft Skills

Strong communication and storytelling with data

Ability to work cross-functionally with Infra, EUC, and Service Desk teams

Stakeholder management (especially client-facing roles)

Experience & Education

5–10 years in EUC / Endpoint Monitoring / Digital Experience domain

Bachelor’s degree in Computer Science or related field

Qualifications

Graduation

Range of Year Experience-Min Year

Range of Year Experience-Max Year

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