An F&B Captain (or Restaurant Captain) acts as a senior supervisor for a specific section in a dining establishment, ensuring seamless service by leading waiters, interacting with guests, and managing table turnovers. Key duties include training staff, handling guest complaints, ensuring high cleanliness standards, and taking orders in fine-dining settings. Core Responsibilities of an F&B Captain:
- Supervision & Leadership: Supervises wait staff, assigns station duties, conducts briefings before service, and assists with training new hires.
- Guest Service & Interaction: Welcomes guests, takes orders (especially in fine dining), presents menus, and ensures guest satisfaction by checking in throughout the meal.
- Complaint Resolution: Handles guest issues or complaints immediately to ensure a positive dining experience.
- Service Coordination: Acts as the link between the kitchen/bar and service staff to ensure timely and accurate food and beverage delivery.
- Operational Setup & Hygiene: Ensures the dining area, tables, cutlery, and linens are clean, hygienic, and properly set up before and during service.
- Billing & Closing: Manages guest billing, processes payments, and ensures all POS transactions are closed correctly at the end of the shift.
Key Skills for an F&B Captain:
- Strong leadership and team management.
- Excellent communication and interpersonal skills.
- High attention to detail regarding service standards.
- Proficiency in restaurant POS systems and Microsoft Office for reporting.
- Comprehensive knowledge of food, beverage, and wine pairings.
Typically, a captain has 5-8 years of experience in food and beverage service.
Pay: ₹12,598.56 - ₹15,598.56 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
