Floor Manager Job Description Profile
The Floor Manager is responsible for the comprehensive daily operations and management of a fitness or recreation facility, encompassing team leadership, floor operations, vendor relations, data reporting, and event execution.Key Responsibilities
1. Team Management
- Develop and maintain staff rosters, manage leave requests, and conduct weekly team briefings on SOPs, grooming, and policy adherence.
- Track team performance through regular reviews, constructive feedback, and daily logbook and attendance checks.
- Lead by example with professionalism and empathy, and manage training and performance matrix for trainers.
- New Joiners induction and uniform, support laptop assignment.
2. Floor Management
- Oversee daily operations, ensuring facility cleanliness (gym, washrooms, storage) and proper maintenance of equipment and linen, adhering to all safety and regulatory standards.
- Manage shift coverage and staffing levels, including assuming full shift management when co-site managers are absent.
- Handle all incidents (complaints, accidents, theft) and coordinate with vendors for prompt equipment issue resolution.
- Deliver excellent user service and proactively address and resolve user issues.
- Store management
- Locker audit on daily & weekly basis
- Feedback targets achievement
3. Vendor team and facility Management
- Oversee Including ensuring supporting staff receive uniforms and timely pay, equipment, monthly attendance maintenance of Janitorial staff, and laundry services meet quality standards.
- Manage sports recce , cancellations, and carry-forward slots.
4. Data Management
- Equipment checklist [ Mandate ]
- Inventory data Management [ Mandate ]
- Rosters for HK & Trainers, Gx trainers [ Mandate ]
- Laundry billing [ If Cluster or operations not appointed in site ]
- Events data updates [ Mandate ]
- Incident reports [ Mandate ]
- Feedback review [ Regularly in Omni and forms ] .
- Update daily user counts in whats app or google chat group & Data sheet (gym, classes, events, sports)[ Mandate ]
- Weekly team Performance review [ Mandate ]
- Guts tickets oversee [ Mandate ]
- Monitoring the assigned laptop to the team, for the purpose of card reader, must be used exclusively for badge sign-ups (if applicable).
5. Event Execution
- Plan and coordinate facility events, including briefing the team and arranging promotional materials (posters/standees).
- Allocating the team for events
- Actively promote events and coordinate with event vendors to ensure timely arrangements.
- Collect and update participant data on event day.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
