Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Dassault Systemes 3DEXPERIENCE Platform ENOVIA
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering effective solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and ensuring that critical applications operate smoothly to support business objectives.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of software issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and enhancements to improve functionality.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dassault Systemes 3DEXPERIENCE Platform ENOVIA.
- Strong problem-solving skills with the ability to analyze complex software issues.
- Experience in troubleshooting and resolving application-related incidents.
- Familiarity with software lifecycle management and support processes.
- Ability to work effectively in a collaborative team environment.
- Good communication skills to interact with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Dassault Systemes 3DEXPERIENCE Platform ENOVIA.
- This position is based at our BDC11 - SEZ office.
- A 15 years full time education is required.
