Gautam Buddha Nagar, Uttar Pradesh
Job Summary
The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and ensuring that our services meet quality standards, ultimately contributing to positive customer feedback and satisfaction.
Key Responsibilities
1. Provide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.
3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.
4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.
5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.
Skill Requirements
1. Advanced Proficiency In Linux And Redhat Satellite Management.
2. Strong Understanding Of Redhat Cluster Technologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
4. Familiarity With It Service Management Frameworks And Processes.
5. Effective Communication Skills For Customer Interaction And Team Collaboration.
Skill Requirement : Experience: 3+ years of hands-on experience in Linux Systems Administration paired with AWS Cloud Architecture.OS Expertise: Advanced proficiency in Linux storage management (LVM), systemd, user permissions, and network troubleshooting (TCP/IP, DNS).Scripting: Strong capability in writing automation scripts using Python or Bash.Cloud Networking: Solid understanding of AWS VPC configurations, subnetting, Route 53, load balancers, and security groups.Containerization: Practical experience utilizing Docker containers; orchestration experience with Kubernetes (EKS) or ECS is highly preferred.
Other Requirement : AWS Certified Solutions Architect or AWS Certified SysOps Administrator.Red Hat Certified Engineer (RHCE) or equivalent Linux certification.Background in cost optimization using AWS Cost Explorer and Trusted Advisor.
Other Requirements
1. Red Hat Certified System Administrator (Rhcsa) Certification Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended For Best Practices In Service Management
Job Summary : We are seeking a highly skilled Linux AWS Engineer to design, build, optimize, and maintain our enterprise cloud infrastructure. In this role, you will be the backbone of our cloud environment, blending deep Linux systems administration expertise with advanced Amazon Web Services (AWS) architecture. You will be responsible for ensuring that our production systems are highly available, scalable, secure, and cost-effective. A successful candidate will bridge the gap between core infrastructure management and automated cloud operations, driving our continuous integration, infrastructure as code (IaC), and system monitoring strategies.
Job Responsibilities : Core ResponsibilitiesInfrastructure Management: Architect, deploy, and manage secure, scalable cloud-based environments using core AWS services (EC2, S3, VPC, RDS, IAM, and Lambda).Linux Administration: Install, configure, optimize, and maintain enterprise Linux distributions (RHEL, Ubuntu, CentOS) across production and staging environments.Automation & IaC: Author and maintain declarative infrastructure using Terraform or AWS CloudFormation templates.Configuration Management: Automate server provisioning, vulnerability patching, and configuration using tools like Ansible, Chef, or Puppet.CI/CD Pipelines: Design and manage continuous integration and deployment pipelines to streamline application code delivery.Monitoring & Observability: Set up and manage system alerts, log analysis, and performance dashboards using AWS CloudWatch, Prometheus, or the ELK stack.Security & Compliance: Enforce system security via IAM roles, KMS encryption, firewall rules, and regular vulnerability audits.Troubleshooting: Provide escalation support to diagnose and resolve complex network routing, disk volume (LVM), and distributed system failures
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