E-commerRetail Logistics & Dispatch Coordinator
Company: JJW (Jevika & Joy’s World)
Location: Sector 60, Gurugram — On-site
Employment Type: Full-Time | 6 Days/Week
Experience: 1–2 years
Salary: STARTING FROM ₹17,500 per month
Work Location: In Person
About JJW
Jevika & Joy’s World (JJW) is a kids & family-focused brand built around engaging characters, merchandise, and entertainment. We are looking for a Retail Logistics & Dispatch Coordinator who can take ownership of our day-to-day merchandise dispatch and retail operations.
About the Role
You will be responsible for ensuring that customer orders are packed accurately, dispatched on time, and tracked until handover. You will work closely with courier partners, delivery executives, and online marketplace/seller platforms to keep operations running smoothly.
The ideal candidate is organized, punctual, responsible, and comfortable handling fast-paced daily operations.
Key ResponsibilitiesOrder Fulfillment & Dispatch
- Pick, verify, pack, and prepare merchandise orders for dispatch.
- Ensure the correct products, quantities, sizes, and customer details are matched before handover.
- Coordinate order handovers with delivery riders and courier partners.
- Ensure all orders meet daily dispatch cut-off times.
Portal & Order Management
- Update order statuses across merchant dashboards and seller portals.
- Manage statuses such as Packed, Ready for Pickup, Out for Delivery, and Delivered.
- Monitor pending and delayed orders and take timely action.
- Maintain accurate records of dispatched and pending orders.
Logistics Coordination
- Coordinate with delivery executives, courier partners, and logistics platforms.
- Resolve issues related to delayed pickups, incorrect addresses, failed deliveries, or rider availability.
- Follow up proactively until logistics issues are resolved.
Inventory & Store Operations
- Maintain an organized order staging and dispatch area.
- Assist with regular stock counts and inventory checks.
- Identify and report stock mismatches, damaged products, or shortages.
- Ensure merchandise and packaging materials are properly organized.
Daily Operations
- Ensure timely store opening and readiness for daily operations.
- Maintain high standards of accuracy and operational discipline.
- Coordinate with the internal team regarding urgent orders, stock requirements, and operational issues.
Candidate Profile
We are looking for someone who is:
- 1–2 years of experience in retail operations, inventory management, e-commerce fulfillment, dispatch, or a similar role.
- Comfortable using computers, smartphones, WhatsApp Business, Google Sheets, and online dashboards.
- Highly organized and detail-oriented.
- Punctual, dependable, and comfortable working independently.
- Good at handling multiple orders and operational tasks simultaneously.
- A practical problem solver who takes ownership rather than waiting for instructions.
- Comfortable communicating with delivery executives and logistics partners.
- Fluent in Hindi with conversational English communication skills.
- Willing to work 6 days a week in an on-site environment.
What We Value
Ownership Punctuality Accuracy Speed Reliability Problem-Solving
If you are someone who enjoys keeping things organized, can handle pressure, and takes responsibility for getting things done correctly and on time, this role could be a good fit.
Salary: ₹17,500 – ₹22,000 per month
Location: Sector 60, Gurugram
Working Hours: 10:00 AM – 8:00 PM
Working Days: 6 days per week
Work Mode: On-site | Full-Time | 6 Days/Weekce & Retail Operations Executive
Pay: ₹17,500.00 - ₹34,223.10 per month
Work Location: In person
