Job Purpose
To ensure exceptional guest experience by welcoming guests, handling inquiries, managing reservations, conducting telecalling activities, promoting hotel and restaurant services, addressing guest concerns and maintaining strong customer relationships to enhance guest satisfaction and repeat business.
Key Responsibilities
1. Guest Relations
- Welcome and assist guests in a professional and courteous manner.
- Ensure guests receive prompt attention and excellent service.
- Handle guest inquiries, requests, feedback and complaints efficiently.
- Maintain a positive guest experience throughout their visit.
- Follow up with guests regarding service satisfaction.
2. Restaurant Operations
- Receive and manage restaurant reservations.
- Guide guests regarding menu offerings, promotions and special events.
- Coordinate with service staff to ensure smooth guest seating and service.
- Monitor guest satisfaction during dining experiences.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid sick time
Work Location: In person
