EBG GROUP
Quality Checker – Sales
Job Overview
We are seeking a detail-oriented Quality Checker to audit and evaluate sales calls, conversations, and processes across our sales teams. You will monitor adherence to sales scripts, compliance requirements, and communication standards, identify gaps, and provide actionable feedback to improve conversion quality and customer experience across our multi-brand portfolio.
Position Details
Position
Quality Checker – Sales
Experience
1–3 Years
Employment Type
Full-time, Permanent
CTC
₹3–4.5 LPA (negotiable based on experience)
Location
Hyderabad / Work from Office
Key Responsibilities
- Monitor and evaluate live and recorded sales calls against defined quality parameters and sales scripts
- Score calls and interactions using standardized QA scorecards across pitch, product knowledge, compliance, and customer handling
- Identify recurring gaps in sales conversations, objection handling, and closing techniques
- Provide structured, actionable feedback to sales agents and team leads to improve conversion quality
- Track and report quality metrics, trends, and audit findings to sales leadership on a regular cadence
- Ensure calls and processes comply with company policy, regulatory requirements, and brand communication guidelines
- Flag high-risk or non-compliant calls for escalation and corrective action
- Collaborate with sales training teams to translate audit findings into coaching and training inputs
- Maintain accurate QA documentation, audit logs, and call evaluation records
- Continuously refine QA parameters and scorecards based on evolving sales processes and business needs
Required Skills & Experience
- 1–3 years of experience in quality assurance, call auditing, or a sales/telesales environment
- Strong understanding of sales processes, pitch structure, and objection handling
- Excellent listening skills and attention to detail
- Ability to give clear, constructive, and actionable feedback
- Proficiency in MS Excel/Google Sheets for tracking and reporting quality metrics
- Strong written and verbal communication skills
- Ability to work with sales targets and performance data in a fast-paced environment
Preferred Skills & Experience
- Prior experience as a QA Analyst, Call Auditor, or Sales Trainer
- Familiarity with CRM and call recording/monitoring tools
- Exposure to multi-brand or multi-process sales environments
- Basic understanding of sales compliance and regulatory requirements
Key Objective
To safeguard and improve the quality of sales interactions across the EBG Group portfolio by consistently auditing calls, enforcing compliance, and driving measurable improvements in conversion quality and customer experience.
About This Role
This is a critical quality-control position supporting sales teams across a diverse portfolio of brands. You will have direct visibility into sales performance and a meaningful role in shaping how the sales team communicates with customers. The ideal candidate is analytical, detail-oriented, and comfortable giving direct feedback in a fast-paced sales environment.
Application & Selection Process
Selection Criteria
- Attention to detail: Consistent, accurate call evaluation against QA parameters
- Sales acumen: Strong grasp of pitch quality, objection handling, and closing techniques
- Feedback delivery: Ability to communicate findings clearly and constructively
- Reliability: Track record of timely, consistent audit completion
- Analytical thinking: Ability to spot trends and translate data into improvement actions
Equal Opportunity
EBG Group is an equal opportunity employer. We welcome applications from all qualified candidates regardless of race, gender, age, religion, identity, or experience. We are committed to creating an inclusive and supportive workplace for all employees.
Pay: Up to ₹450,000.00 per month
Benefits:
Work Location: In person
