Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
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Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
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Empowered to take decisions related to team.
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Empowered to take decisions related to guest delight and situation handling.
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Empowered to make necessary changes in standard operating procedure in liaison with the executive housekeeper.
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Empowered to take departmental decisions in absence of the executive housekeeper.
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To look for ways to minimize cost and implement the same without affecting quality.
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Budget making and ensuring same is adhered to.
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Should be aware of hotel financials
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Department’s expenses should be within hotels profitability.
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Responsible for overall hotel upkeep and maintenance.
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Officiating executive housekeeper in absence of executive housekeeper.
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Tracking guest satisfaction, meeting guests and ensuring guest delight.
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Ensuring rooms and public areas are maintained as per aesthetics and LRA standards at all times.
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Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
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Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
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Approval and reordering of new/old housekeeping related items/amenities.
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Planning shift allocation of team members.
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Responsible for all audits and guest satisfaction scores.
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Making and implementing of all action plans and improvement plans.
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Collation of Standard Operating procedures.
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Conducting interviews/appraisals/one on one meeting.
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Coordination and liaison with other departments and vendor management.
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Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
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Actualization of training and conducting training sessions for team members.
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Ensures that job descriptions and training manual are constantly updated.
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Evaluates the performance of all employees and counsels them in case of any division.
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Implements and monitors company policies standards and procedures.
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Monitors grooming and hygiene standards of the department.
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Ensures implementation of the environmental policies.
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Monitoring and control of inventory of supplies with their par stock.
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Quality check and economical use of supplies.
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Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
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Maintaining accurate updated records of all projects including repairs and renovation
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Ensures all inventories are performed and recorded.
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Controls quality and productivity of the contractor’s work
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Ensures preventive maintenance is organized in all areas under responsibility.
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Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
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Evaluates work load and work habits of all employees
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Improves the efficiency standards to ensure better performance
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Institutes new processes and procedures to increase productivity.
Qualifications
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Prior experience as an assistant manager for at least 2 years preferred or at the same level.
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College Certificate in hotel operations management or other related field.
Additional Information
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WHAT IS IN IT FOR YOU:
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Come As You Are
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Work With Purpose
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Grow, Learn and Enjoy
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Explore Limitless Possibilities
