Position: Telecaller / Collections Executive
Department: Collections
Role Summary
Responsible for calling clients and customers to follow up on pending payments, coordinating with the field recovery team to track case progress, and maintaining accurate records of all interactions and collections in Excel or the internal portal.
Key responsibilities
Telecalling & collections
- Call customers/clients with overdue payments to remind, negotiate, and follow up on dues
- Explain payment terms, outstanding amounts, and settlement options clearly
- Collect payments over the phone (where applicable) or guide customers to payment channels
- Log every call outcome — promise to pay, dispute, no response, refusal, etc.
Field team coordination
- Liaise daily with field agents to share updated customer lists, addresses, and case notes
- Collect feedback from the field team on visit outcomes and customer responses
- Relay customer-side information (change of address, disputes, payment promises) to field agents
- Escalate difficult or high-value cases to the manager for further action
Record keeping
- Maintain daily/weekly Excel trackers of calls made, outcomes, and payments collected
- Update loan/customer records with payment status, dates, and amounts
- Reconcile collection entries against bank/portal records to avoid mismatches
- Prepare simple summary reports (calls made, amount collected, pending cases) for the manager
Requirements
- Prior experience in telecalling, collections, or customer service preferred
- Comfortable with basic Excel (data entry, sorting, simple formulas)
- Clear communication skills; polite but firm negotiation ability
- Patience to handle difficult or uncooperative customers
- Local language fluency + working Hindi/English as needed for the customer base
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
