Job Summary
We are looking for an L1 Desktop Support Engineer to provide first-level technical support for desktops, laptops, printers, and basic network issues. The candidate will be responsible for troubleshooting hardware and software problems, supporting end users, and escalating complex issues to higher support levels when required.
Key Responsibilities
- Provide first-level support for desktops, laptops, printers, scanners, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and software applications.
- Support Microsoft Office, Outlook, Teams, and Office 365 users.
- Troubleshoot basic network issues such as LAN, Wi-Fi, DNS, and IP connectivity.
- Configure user accounts, email accounts, and Active Directory access.
- Log, track, and resolve incidents through ticketing systems.
- Install software updates, patches, and antivirus solutions.
- Perform hardware diagnostics and replacement of basic components.
- Maintain IT asset inventory and documentation.
- Escalate unresolved issues to L2/L3 support teams.
Required Skills
- Knowledge of Windows 10/11.
- Basic understanding of networking (TCP/IP, DNS, DHCP, LAN/WAN).
- Knowledge of MS Office 365 and Outlook.
- Hardware and software troubleshooting skills.
- Printer and scanner support experience.
- Basic Active Directory knowledge.
- Good communication and customer service skills.
- Ability to work independently and manage support tickets.
Educational Qualification
- Diploma / Bachelor's Degree in Computer Science, IT, or related field.
- Hardware & Networking certification preferred (A+, N+, CCNA, etc.).
Preferred Skills
- Experience with ServiceNow, Freshservice, Jira, or other ticketing tools.
- Knowledge of VPN, antivirus, and remote support tools.
- Understanding of ITIL processes and service desk operations.
Soft Skills
- Strong problem-solving ability.
- Excellent communication skills.
- Customer-focused attitude.
- Team player with willingness to learn.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
