JOB DESCRIPTION: SERVICE ADVISOR
Company: Rukmani Motors Pvt. Ltd. (Maruti Suzuki ARENA)
Location: Geeta Bhawan Square, A.B. Road, Indore, MP
Department: Service & After-Sales
Reporting To: Workshop Manager / Service Manager
Position Summary
The Service Advisor serves as the primary liaison between customers and the workshop repair team. This role is responsible for greeting customers, diagnosing vehicle requirements, opening job cards via tablet/DMS, recommending maintenance and value-added services, and ensuring high Customer Satisfaction Index (CSI) scores.
Key Responsibilities & Duties
- Vehicle Reception & Job Card Generation
- Conduct a joint walk-around physical inspection of the vehicle with the customer using the dealer management system (DMS/tablet).
- Record customer complaints, fuel levels, existing body scratches/damages, and special requests accurately on the Job Card.
- Provide transparent cost estimates and Estimated Time of Delivery (ETD) prior to commencing work.
- Workshop Coordination & Monitoring
- Coordinate with floor supervisors and technicians to ensure work is carried out according to the job card specifications.
- Monitor vehicle progress in service bays to ensure on-time completion.
- Obtain customer approval for any additional required repairs discovered during service prior to execution.
- Upselling & Service Revenue
- Recommend maintenance schedules, Maruti Suzuki Genuine Accessories, and value-added services (anti-rust treatment, wheel alignment/balancing, dry cleaning, engine coating).
- Promote Maruti Suzuki Maintenance Cost Plans (MCP), Extended Warranty, and Insurance Renewals.
- Vehicle Delivery & Customer Engagement
- Perform pre-delivery quality checks to confirm all requested jobs are completed.
- Walk the customer through the itemized bill, replaced old parts, and work performed during handover.
- Ensure a smooth, transparent payment and vehicle exit process.
- Customer Satisfaction & Post-Service Follow-Up
- Maintain high Customer Satisfaction Index (CSI) ratings in line with Maruti Suzuki India Limited (MSIL) benchmarks.
- Professionally resolve customer complaints and queries on-site.
- Support Post Service Follow-Up (PSF) tracking to ensure complete resolution of customer feedback.
Qualifications & Skill Requirements
- Education: Diploma, B.E., or B.Tech in Mechanical/Automobile Engineering (preferred) or Graduate in any discipline.
- Experience: 1–3+ years of experience as a Service Advisor in an auto dealership (Maruti Suzuki experience strongly preferred).
- Technical Skills: Sound knowledge of passenger car mechanics, maintenance schedules, warranty procedures, and automotive systems.
- Systems: Hands-on experience with MSIL Dealer Management System (DMS) and tablet-based job card processing.
- Soft Skills: Excellent interpersonal, communication, customer-handling, and problem-solving abilities under operational pressure.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
