Technical Support Engineer – L3

Infomatic Solutions -
Ahmedabad, Gujarat

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Job details

Qualifications

FTP
Azure
Microsoft Outlook
Software troubleshooting
IIS
LAN
Windows
Technical support
DHCP
Routing protocols
Computer networking
DNS
SharePoint
MacOS
SSH
Linux
Communication skills
VPN

Full job description

8+ Years
Work from Office

We are seeking a skilled L2/L3 Support Engineer to join our dynamic team. The ideal candidate will possess in-depth technical knowledge, problem-solving abilities, and excellent communication skills to provide advanced support and maintain seamless operations. Responsibilities include troubleshooting complex issues, performing root cause analysis, and collaborating with cross-functional teams to deliver efficient and effective solutions.

Job Description:

Primary Job Responsibility:

Providing technical support services to customers and internal staff.
Analyzing and troubleshooting hardware and software issues.
Resolving complex problems related to applications, networks, and systems.
Installing, configuring, and maintaining Windows, Linux, and Mac OS.
Identifying, diagnosing, and resolving network and system issues.
Performing system backups and restores.
Monitoring system performance and troubleshooting system errors.
Ensuring customer satisfaction by providing prompt and courteous service.

Candidates Requirements:

Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal Server and application servers etc.
Must know common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man,Wan, SSH, Telnet, Firewall, Printer etc.
Must know Troubleshooting Laptop, Desktop, Printer and other hardware. Should beaware of Back up C restore technologies, Types of backups, online C offline backup,Server C Client patching, patch management, windows update, upgrade C downgrade, Software upgrade C downgrade etc.
Should be aware with system monitor, network monitor, Remote access management, generating s managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc.
Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
Knowledge of network technologies (i.e., routers, switches, network, and routing protocols, DNS/DHCP)
Knowledge s experience of troubleshooting for O365 admin, SharePoint, Teams, One Drive, Azure AD. For desktop experience with Outlook, Excel, Teams, mapped drives, Windows 10/11.

Working Days

Monday-Friday

Shift Timings

9:30 PM to 6:30 AM

HR Phone number

7359594296

HR E-mail address

[email protected]

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