JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
ole Overview
The Helpdesk Executive serves as the primary point of contact for facility related and provide support on safety and governance during employee commute. This role involves handling employee queries through calls, emails, and ticketing systems, coordinating work orders, managing emergency situations, monitoring safety compliance, and ensuring timely escalation and resolution of issues as per established protocols.
Create and monitor work orders in facility management software and coordinate with function leads for timely closing.
Track SLA adherence for facility support tickets and escalate unresolved issues when required.
Education
Graduate in any discipline.
Experience
1–3 years of experience in facility helpdesk and handling safety and governance for employee transport.
Proficiency in MS Excel and ticketing platforms such as ServiceNow or Corrigo.
Familiarity with GPS tracking systems and telematics dashboards and facility helpdesk tools.
Strong verbal and written communication skills.
Excellent listening and problem-solving abilities.
Ability to remain calm and effective in high-pressure situations.
Willingness to work in 24x7 rotational shifts, including weekends and night shifts.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
