Job Description – L1 Application Support Engineer
Position: L1 Application Support Engineer
Experience: 1–3 Years
Location: Goregaon, Mumbai
Employment Type: Full-Time
Shift: Rotational (24x7 Support)
Job Summary
We are looking for a proactive and customer-focused L1 Application Support Engineer to provide first-level support for business-critical applications. The ideal candidate should have experience in application monitoring, incident management, SQL, basic Linux, and troubleshooting production issues while ensuring SLA compliance.
Key Responsibilities
- Monitor business applications and ensure high availability.
- Provide L1 support by handling incidents, service requests, and user queries.
- Perform initial troubleshooting and resolve application-related issues.
- Escalate unresolved issues to the L2/L3 support teams with proper documentation.
- Execute SQL queries for data validation, troubleshooting, and report generation.
- Monitor application health using monitoring tools.
- Analyze application logs and identify the root cause of issues.
- Ensure incidents are resolved within defined SLA timelines.
- Coordinate with business users, development teams, and vendors for issue resolution.
- Prepare incident reports and maintain support documentation.
- Support production deployments and post-deployment verification.
- Maintain daily operational checklists and application health reports.
Required Technical Skills
- Good knowledge of SQL (Oracle/MS SQL Server)
- Basic knowledge of Linux commands
- Application Production Support
- Incident & Service Request Management
- Data Validation and Data Reconciliation
- Application Monitoring Tools (Dynatrace/AppDynamics/Splunk or similar)
- Understanding of Ticketing Tools (ServiceNow, Jira, Remedy, Freshservice, etc.)
- Knowledge of SLA management
Preferred Skills
- Strong analytical and troubleshooting skills.
- Good verbal and written communication.
- Ability to work under pressure in a production environment.
- Quick learner with a customer-centric approach.
- Team player with good coordination skills.
Educational Qualification
- Bachelor's Degree in Computer Science, Information Technology, Engineering, BCA, B.Sc. (IT), B.Com, or equivalent.
Experience Required
- 1–3 years of experience in Application Support or Production Support.
- Experience working with SQL databases.
- Exposure to Banking, Financial Services, or Enterprise Applications is preferred.
Key Skills
Application Support, Production Support, L1 Support, SQL, Oracle SQL, MS SQL Server, Linux, Incident Management, Service Request Management, Ticketing Tools, ServiceNow, Jira, Remedy, Dynatrace, Application Monitoring, Data Validation, Root Cause Analysis, SLA Management, Troubleshooting, Backend Support, Technical Support, Production Monitoring.
Pay: ₹20,000.00 - ₹24,000.00 per month
Work Location: In person
