KEY RESPONSIBILITIES
- Review and assess customer care and collection calls for adherence to standards.
- Offer actionable feedback to agents on performance and call quality.
- Collect, analyze, and interpret data; generate regular KPI reports.
- Participate in calibration sessions to ensure consistency in call evaluation.
REQUIREMENTS
- Multilingual Skills: Proficiency in Hindi & Kannada.
- 1 Months–1 year of experience in Quality Analyst, QC, or Call Auditing roles.
Pay: ₹17,451.78 - ₹20,414.07 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
