Front Office Executive – Job Description
Position: Front Office Executive / Front Office Associate
Department: Front Office
Location: Shree Vallabh Vilas Lords Plaza, Nathdwara, Rajsamand, Rajasthan
Job Type: Full-time
Main Responsibilities:
- Welcome guests and provide a warm, professional first impression.
- Handle check-in and check-out procedures.
- Manage guest reservations and room-related requests.
- Answer telephone calls and respond to guest enquiries.
- Handle guest complaints and resolve issues professionally.
- Maintain guest records and front-office documentation.
- Coordinate with Housekeeping, F&B, Maintenance and other departments for smooth guest service.
- Provide information about hotel facilities, local attractions and services.
- Maintain proper cash/card/payment and billing procedures where assigned.
- Follow hotel SOPs and maintain high standards of guest service.
- Assist the Front Office Manager/Duty Manager with daily operations.
Skills required:
- Good communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Customer-service attitude.
- Ability to work under pressure and handle multiple guests.
- Basic computer knowledge.
- Hindi and English communication skills are useful; additional languages can be an advantage.
The hotel's recent Front Office management posting also mentions check-in/check-out, reservations, guest relations, handling complaints, coordination with other departments, and PMS/Opera knowledge as important Front Office skills.
Qualification: Hotel Management qualification is generally preferred for the Front Office role. Relevant hotel/front-office experience can be an advantage.
Interested candidates can share their updated CV at:
Mail Id : [email protected]
Contact: +917230044972
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
