Position Title: Telecaller- Sales
Experience: Freshers
Reporting To: Head of the Department
Location: Visakhapatnam
ROLES AND RESPONSIBILITIES:
- Handle customer inquiries related to credit sales, including queries on payment terms, credit limits, and billing.
- Assist customers in understanding their credit options and help them with the application process.
- Digital generated leads should be able to converted.
- Provide information about available products, services, and special offers on credit sales.
- Address and resolve any issues or concerns related to credit transactions, payment delays, and account discrepancies.
- Offer timely solutions to customer complaints and ensure the process is smooth from start to finish.
- Assist in explaining credit terms, installment plans, and interest rates.
- Guide customers through the payment process, ensuring they understand how to make payments on time and avoid penalties.
REQUIREMENTS:
Languages known: Hindi (Mandatory), English, Telugu, Tamil ( Preferrable)
Qualification: Any Graduate
Skills:
- Excellent Communication Skills
- Should be Proficient in Hindi and English
- Customer Service skills
- Strong Verbal and Listening Skills Capacity to establish rapport and build trust with customers
- Ability to resolve customer complaints and concerns effectively
Pay: ₹8,863.54 - ₹29,043.46 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
