On-siteFull TimeExperience not specified
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Provide first-level technical support for ERP application users
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Handle customer support primarily via WhatsApp and phone call
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Communicate effectively with users in Malayalam and English
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Understand ERP modules and business workflows to assist users effectively
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Identify, analyze, and troubleshoot application-related issues
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Validate information using application screens, reports, and available logs
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Assist in monitoring and troubleshooting Meta (Facebook) Lead Form integrations with the ERP system
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Coordinate with the development team for bug fixes and enhancements
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Verify fixes and confirm issue resolution with users
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Maintain basic records of issues, resolutions, and frequently reported queries
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Basic understanding of software applications and business workflows
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Strong logical troubleshooting and problem-solving skills
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Good verbal communication skills (phone and WhatsApp support is primary)
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Basic written communication skills
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Willingness to learn ERP functionality and domain processes
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Malayalam: Fluent verbal communication (primary support language)
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English: Good verbal and written communication
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Exposure to ERP systems or application support
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Understanding of how data flows across modules in business applications
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Basic understanding of third-party integrations such as Meta/Facebook Lead Forms
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Prior experience handling customer queries or application support
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Bachelor’s degree or diploma in Computer Science, IT, or a related field
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0–1 year of experience in technical support, ERP support, or application support
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Freshers with relevant academic projects or internships may also apply
