We are looking for a Customer Support Executive to assist customers, resolve queries, and ensure a positive customer experience across our services. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle issues efficiently.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide timely solutions.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the relevant teams.
- Follow up to ensure customer satisfaction.
- Support daily customer service operations and reporting.
Requirements
- Bachelor's degree in any discipline.
- 0–2 years of experience in customer service or support.
- Good communication skills in English and Malayalam.
- Basic computer proficiency and willingness to learn.
Preferred Skills
- Strong communication and interpersonal skills.
- Customer-focused and problem-solving mindset.
- Ability to multitask and work under pressure.
- Attention to detail and organizational skills.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: Hybrid remote in Kochi, Kerala (Kochi)
