About the company:
Sandeep Enterprises is a Siliguri-based engineering and equipment solutions company established in 1986. The company provides a wide range of industrial and construction equipment including air compressors, pumps, welding machines, safety (PPE) products, tools, and workshop equipment.
The company works as an authorized dealer for leading brands and offers complete solutions including supply, installation, and project execution. It serves clients across North Bengal, Sikkim, Bhutan, and nearby regions, including government and infrastructure projects.
Job Location: Sector 43, Sushant Lok 1, Gurugram
Job Type: Full-time | Day Shift
Job Summary:
Hiring a Back Office Executive to manage order coordination, customer follow-ups, and internal team communication. The role involves working closely with Sales, Accounts, Logistics, and OEMs to ensure smooth order processing, timely delivery, and payment realization.
Key Responsibilities:
- Coordinate with customers for orders and updates
- Follow up for timely delivery with transporters
- Track order status and ensure smooth delivery
- Follow up for order acceptance and payments
- Maintain good relationships with customers
- Coordinate with Sales, Accounts, and Logistics teams
- Upload and update catalogues on GeM portal
- Collect documents from OEMs for bids/orders
- Maintain records of orders, payments, and bids
- Assist in billing and payment documentation
- Handle daily back office and coordination work
Customer Service Responsibilities:
- Assist customers in placing orders and resolving queries
- Provide regular updates on order status and delivery timelines
- Coordinate for smooth delivery, installation, and documentation
- Resolve issues related to logistics, paperwork, or product acceptance
- Ensure overall customer satisfaction through timely communication
Requirements:
- Graduate in any discipline
- 1–3 years of experience in back office / operations / coordination role
- Good communication and follow-up skills
- Basic knowledge of MS Excel and emails
- Ability to multitask and coordinate with multiple departments
- Polite, proactive, and detail-oriented approach
Preferred:
- Experience working on GeM portal
- Experience in trading / engineering / project-based companies
Job Types: Full-time, Permanent
Pay: ₹22,500.00 - ₹31,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have GeM portal working experience
Education:
Experience:
- back office/ operations/ coordination: 2 years (Required)
Work Location: In person
