SAP Cloud for Customer (C4C) Techno-Functional Consultant
(Experience: 3–4 Years)
Added Advantage: SAP CPI (Cloud Platform Integration), SAP Service Cloud
Overview
We are looking for a SAP C4C Techno-Functional Consultant with 3–4 years of
hands-on experience in SAP Sales Cloud/Service Cloud implementation and
support. The consultant will be responsible for configuring C4C business
processes, building PDI extensions, developing custom integrations using CPI, and
ensuring smooth end-to-end business operations.
Key Responsibilities
SAP C4C Functional Responsibilities
● Work with business users to gather, understand, and analyze requirements
for Sales/Service business processes.
● Configure SAP C4C components:
○ Leads, Opportunities, Accounts & Contacts
○ Sales Quotes, Activities, Visits
○ Tickets / Service Requests (for Service Cloud)
○ Workflows, Notifications, Approval Processes
○ Mashups, Custom BOs, KUT fields & page layouts
● Set up organizational units, employee work distribution, and territory
management.
● Build analytical reports, KPIs, and dashboards.
● Support master & transactional data migration using Data Workbench/CSV
templates.
SAP C4C Technical / PDI Responsibilities
● Develop custom logic using ABSL scripting in PDI.
● Create custom BOs, extension fields, and extension scenarios.
● Build UI enhancements, validations, data consistency checks, and event-
based triggers.
● Work with OData and SOAP web services for inbound/outbound
communication.
● Debug C4C logs, web service monitors, and message dashboard.
CPI Integration Responsibilities (Added Advantage)
● Design and build integration flows (iFlows) in SAP CPI for:
○ C4C ↔ S/4HANA
○ C4C ↔ Third-party systems
● Configure sender/receiver adapters (SOAP, OData, HTTPS, SFTP, IDoc,
RFC).
● Implement mapping logic (XML-to-XML, custom functions, groovy
scripts).
● Manage error handling, message monitoring, and retry mechanisms.
● Understand standard SAP integration packages for C4C.
Service Cloud
● Experience in Service Ticket lifecycle management.
● Knowledge of SLAs, Response Profiles, Service Categories, and
Entitlements.
● Configure Service Levels, Work Distribution, and Routing Rules.
● Integration of Service Cloud with CTI, Knowledge Base, and FSM
(optional).
Required Skills & Experience
● 3–4 years of hands-on experience in SAP C4C Sales Cloud or Service
Cloud.
● Strong knowledge of C4C configuration, workflows, UI adaptations &
reporting.
● Technical experience with:
○ ABSL
○ PDI SDK
○ OData/SOAP services
○ Custom BOs and scripting
● Good understanding of integration concepts (IDoc, API, middleware).
● Working knowledge of SAP CPI is a strong advantage.
● Good understanding of Service Cloud processes (tickets, SLAs).
● Strong troubleshooting skills and ability to work independently.
● Excellent communication and documentation skills.
Preferred Qualifications
● SAP C4C Certification (Functional or Technical)
● Basic knowledge of S/4HANA Sales/Service processes
● Experience in Agile methodology
Role Expectations
● Collaborate with cross-functional teams and business stakeholders.
● Participate in requirement gathering workshops, solution design, and UAT.
● Provide L2/L3 production support for C4C & integration issues.
● Prepare functional/technical documents and integration mappings.
● Ensure timely delivery of enhancements and support tasks.
Job Type: Full-time
Pay: ₹700,000.00 - ₹1,500,000.00 per month
Work Location: In person
