Job Summary
We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints.
Key Responsibilities
- Handle customer queries via phone, email, live chat and social media.
- Assist customers with order placement, tracking, returns, refunds and cancellations.
- Resolve issues related to payments, product availability and delivery delays.
- Provide accurate product information and guide customers through the website/app.
- Maintain a deep understanding of company policies, promotions and product catalogue.
- Log and escalate unresolved issues to relevant departments for timely resolution.
- Document customer interactions and feedback to improve service quality.
- Build rapport with customers to enhance loyalty and satisfaction.
Required Skills & Qualifications
- Bachelor’s degree
- Excellent verbal and written communication skills.
- Familiarity with e-commerce platforms, CRM tools, and ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-first attitude.
- Basic understanding of online shopping processes and digital tools.
Preferred Traits
- Empathetic and patient listener
- Tech-savvy and quick learner
- Team player with a positive attitude
- Flexible with work hours and shifts
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹28,000.00 per month
Work Location: In person
