Overview:
We are looking for an experienced Admin Head to manage administration and operational support for a large network of retail stores. The ideal candidate should have strong experience in multi-store administration, legal/police case coordination, vendor management, and branch-level operations, with the ability to manage 100+ stores across Delhi NCR or PAN India.
Key Responsibilities
- Manage end-to-end administration operations for 100+ retail stores across Delhi NCR / PAN India.
- Handle multi-location administration, ensuring smooth and uninterrupted store operations.
- Coordinate with store teams, Area Managers, Regional Managers, vendors, landlords, and internal departments.
- Handle and coordinate police cases, legal matters, complaints, theft/loss cases, FIR-related matters, and other critical incidents in coordination with management and legal teams.
- Manage leasing-related administrative matters, including coordination with landlords, property owners, brokers, and legal teams.
- Coordinate new store opening, shifting, closure, renovation, and relocation activities.
- Manage housekeeping, security, maintenance, utilities, transportation, and other facility requirements.
- Handle vendor onboarding, negotiation, AMC, service contracts, and performance monitoring.
- Monitor administrative expenses and identify opportunities for cost control and operational efficiency.
- Develop and implement standard Admin SOPs, policies, processes, and compliance systems across all branches.
- Conduct regular branch visits/audits to identify operational and administrative gaps.
- Maintain accurate records, documentation, MIS, incident reports, and compliance reports.
- Take ownership of urgent store-level escalations and critical administrative issues.
- Ensure timely resolution of issues through proper coordination and follow-up.
- Prepare and present daily/weekly/monthly administration reports to senior management.
Mandatory Requirements
- Minimum 2 years of experience as an Admin Head / Senior Admin Manager.
- Experience handling 100+ retail stores/branches across Delhi NCR or PAN India.
- Strong experience in multi-store / multi-location administration.
- Practical exposure to leasing cases and landlord/property-related matters.
- Experience handling police cases, FIRs, theft cases, disputes, and other critical incidents.
- Strong vendor and facility management experience.
- Excellent communication, negotiation, coordination, and problem-solving skills.
- Willingness to travel across Delhi NCR / PAN India as required.
- Experience in the retail industry or large multi-branch organization will be preferred.
Job Type: Full-time
Pay: ₹50,000.00 - ₹75,000.00 per month
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your current CTC per month?
Experience:
- total work: 2 years (Required)
Location:
- Gurugram, Haryana (Preferred)
Work Location: In person
