Sr. Tech Lead - Application Development Microsoft N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
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Solution Design & Architecture: Lead the end-to-end design of the D365 contact center solution, including defining data models (Dataverse), security roles, integration patterns, and deployment strategies.
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Requirements Analysis: Conduct envisioning and discovery workshops with business stakeholders to gather and analyze complex requirements, performing fit-gap analysis to propose optimal solutions.
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Integration Leadership: Design and oversee integrations with critical third-party systems such as CTI (Computer Telephony Integration) platforms (e.g., Avaya, Genesys, Twilio), ERP systems, and other internal/external applications using APIs, Azure Logic Apps, Functions, and Service Bus.
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Power Platform & AI Integration: Architect and configure solutions using the Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents, Copilot Studio) to enhance agent assist, case summarization, and conversational workflows.
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Technical Guidance & Mentorship: Provide technical leadership and guidance to cross-functional development and consulting teams (both onshore and offshore), ensuring adherence to best practices and coding standards.
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Governance & Quality Assurance: Establish governance frameworks, architectural reviews, and quality assurance processes, including managing Application Lifecycle Management (ALM) strategies and DevOps pipelines.
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Performance Optimization & Support: Ensure the solution's performance, scalability, and data consistency. Troubleshoot complex issues and anticipate potential problems to ensure a seamless go-live and adoption.
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Documentation & Communication: Create and maintain comprehensive functional and technical documentation and effectively communicate technical concepts and project status to C-suite stakeholders and project teams.
Minimum Qualifications:
Experience:
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Minimum of 8-10+ years of overall IT experience, with significant hands-on experience in Microsoft Dynamics 365 Customer Engagement (CE) implementations and architecture.
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Proven experience in leading large-scale, enterprise-level contact center or CRM transformation projects.
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Experience with D365 Customer Service modules, including omnichannel capabilities, case management, knowledge management, unified routing, and SLAs.
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Experience with CTI integrations and related technologies like Azure Communication Services.
Technical Skills:
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Deep expertise in the Dynamics 365 CE platform, its configuration, customization, security models, and performance tuning.
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Proficiency in the Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
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Hands-on development experience with C#, .NET, JavaScript, plugins, workflows, and Azure services (Logic Apps, Functions, Service Bus).
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Strong understanding of data migration, ETL processes, and integration patterns.
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Familiarity with Agile/Scrum methodologies and DevOps practices.
Qualifications & Soft Skills:
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Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, or a related field.
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Relevant Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate and/or Microsoft Certified: Power Platform Solution Architect Expert certifications are highly desirable.
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Excellent analytical, problem-solving, and communication skills, with the ability to influence senior stakeholders.
Strong leadership capabilities and a desire to mentor junior team members.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle
Required Skills
Microsoft Applications, Microsoft Dynamic AX, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Modernizing Operations
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Development Microsoft N
Remote Type -
Hybrid
Work Shift -
Any (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
