- To welcome the patients with a pleasant smile and wish them.
- To attend telephone calls politely by strictly adhering to telephonic manner.
- To check if the patient is new or an old patient (Already registered).
- To get the information about the nature of illness and guide them to the concerned department.
- To give the registration forms and help them to fill and guide them to the Out Patient Department (OPD).
- To send the patient to the Medical Officer, if the information is not clear regarding their illness and guide them to the concerned department..
- To collect the reference letters if any.
- To check whether the patient has filled all relevant data in the registration form.
- To collect the fees for registration and prepare the receipt and handover to them.
- To give the registration card and hospital brochures to the patient.
- To handover the blue folder to the concerned OPD.
- If the patient is an old patient (Already registered.), guide them to the concerned OPD.
- To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / Causality Medical Officer’s reference / reference letter.
- To make an entry of the referred doctors name and address in the computer.
- To guide the visitors to the concerned room / departments.
- To provide information regarding various preventive medical health checkups.
- To answer various queries of the patient.
- To take over the admission procedures / room shifting
- To prepare the occupancy report, referral report, VIP report and credit list and distribute to the concerned departments.
- To handover the accounts of registration fees to the next shift person.
- To settle the registration fees in accounts on daily basis.
Qualification: Diploma / Bachelor's Degree
Experience: 2 to 6 years (preferred in healthcare or hospital front office)
Ability to work in rotational shifts
Ability to multitask and handle stressful situations gracefully
We are looking for a well-groomed, courteous, and efficient Front Office Executive to join our hospital team.
The ideal candidate will be the first point of contact for patients and visitors, ensuring a warm and professional front desk experience.
Job Type: Full-time
Pay: ₹18,000.00 - ₹28,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Hospital Front Office Executive: 3 years (Preferred)
Work Location: In person
