- Network Uptime/Availability: Measures the percentage of time the network is operational and accessible to users.
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Response Time: Tracks the time it takes for the network to respond to a request, often measured in milliseconds.
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Throughput: Measures the amount of data that can be successfully transferred over the network in a given period.
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Network Error Rate: The proportion of data packets that are corrupted or lost during transmission.
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Network Utilization: The percentage of the network's capacity that is currently in use, helping to identify potential congestion or future expansion needs.
Security
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Number of Security Incidents: Tracks the count of security breaches, vulnerabilities, or successful attacks.
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Mean Time to Detect (MTTD): The average time it takes to identify a network issue or security threat.
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Time to Patch Vulnerabilities: Measures how quickly security vulnerabilities are addressed and patched.
Support and maintenance
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Mean Time to Resolve (MTTR): The average time it takes to fix a network issue after it has been detected.
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Number of Support Tickets: Tracks the volume of support requests related to network issues.
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First-level Support Success Rate: The percentage of issues resolved by the support engineer on the first attempt.
Quality of service (QoS) and user experience
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Latency: The delay in data transfer from source to destination, critical for real-time applications.
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Jitter: The variation in delay for a series of packets, affecting real-time communication like voice or video calls.
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Customer Satisfaction Ratings: Feedback from users on their perception of network performance and reliability.
