- Handle customer queries through voice, email, and live chat.
- Understand customer concerns and provide accurate and timely resolutions.
- Assist customers with product/service-related questions, orders, payments, returns, refunds, and account-related issues.
- Troubleshoot basic customer issues and escalate complex cases to the appropriate internal team.
- Maintain accurate records of customer interactions in CRM/ticketing systems.
- Follow company processes, quality standards, and compliance guidelines.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain high standards of CSAT, Quality, AHT, FCR, and productivity.
- Handle difficult or escalated customers professionally.
- Maintain up-to-date knowledge of products, services, and company policies.
Pay: ₹10,540.80 - ₹20,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
