Job Title: Zonal Sales Manager
Job Summary:
JCB Salon & Spa is seeking a highly motivated and experienced Zonal Manager to oversee the operations and performance of multiple salon locations within a designated zone. The Zonal Manager will ensure that each salon operates smoothly, meets financial targets, and provides exceptional customer service. This role is critical in driving growth, maintaining high standards, and enhancing the overall client experience across the salons.
Key Responsibilities
· Sales Leadership: Develop and execute sales strategies to increase revenue across all salons. Set sales targets, monitor progress, and provide support and training to salon managers and staff to achieve these goals.
· Operational Management: Oversee daily operations of multiple salon locations, ensuring consistency in service quality and adherence to company standards.
· Performance Monitoring: Monitor and analyze salon performance metrics, including revenue, profitability, and customer satisfaction. Implement strategies to achieve financial targets and improve performance.
· Team Leadership: Lead, mentor, and develop salon managers and staff to foster a positive and productive work environment. Conduct regular meetings and training sessions to ensure alignment with company goals.
· Customer Service: Ensure exceptional customer service across all salons. Address customer complaints and resolve issues promptly to maintain a high level of client satisfaction.
· Compliance: Ensure all salons comply with health and safety regulations, company policies, and industry standards.
· Inventory Management: Oversee inventory levels and procurement processes to ensure each salon is well-stocked with necessary products and supplies.
· Marketing and Promotions: Collaborate with the marketing team to develop and implement local marketing campaigns and promotional activities to drive client acquisition and retention.
· Reporting: Prepare and present regular reports on salon performance, challenges, and opportunities to senior management.
Qualifications:
· Education: Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
· Experience: Proven experience as a Zonal Manager, Regional Manager, or similar role in the beauty and wellness industry.
· Skills: Strong leadership and people management skills; excellent communication and interpersonal skills; ability to analyse and interpret financial data.
· Knowledge: In-depth understanding of salon operations, customer service principles, and industry trends.
· Attributes: Results-driven, strategic thinker with the ability to make data-driven decisions; proactive, organized, and able to handle multiple tasks simultaneously.
Benefits:
· Competitive salary and performance-based incentives
· Health and wellness benefits
· Opportunities for professional development and career advancement
Employee discounts on salon services and products
Pay: ₹70,000.00 - ₹100,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
