Job Title: Client Success Manager
Reports To: Business Manager
Job Summary
We are looking for a customer-focused and results-driven Client Success Manager to build strong relationships with clients, ensure customer satisfaction, drive product adoption, and maximize client retention. The ideal candidate will act as the primary point of contact for assigned clients, proactively address their needs, and collaborate with internal teams to deliver an excellent customer experience.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for assigned clients.
- Build and maintain long-term relationships with key stakeholders.
- Conduct regular client meetings to understand business needs and objectives.
- Ensure a high level of customer satisfaction.
Customer Success
- Manage the complete customer lifecycle, from onboarding to renewal.
- Drive product/service adoption and ensure clients achieve their desired outcomes.
- Resolve customer concerns by coordinating with internal teams.
Account Management
- Identify opportunities for upselling and cross-selling products or services.
- Support contract renewals and client retention initiatives.
- Prepare account reviews and business performance reports.
Project Coordination
- Coordinate with Sales, Operations, Technical Support, and Product teams to ensure timely delivery of commitments.
- Track project milestones and communicate progress to clients.
- Ensure prompt resolution of client issues.
Reporting & Analysis
- Monitor client satisfaction metrics and service performance.
- Prepare MIS reports, account status reports, and customer feedback summaries.
- Analyze customer data to improve engagement and retention.
Qualifications & Experience
· Bachelor's degree in Business Administration, Marketing, Management, or a related field.
· MBA is preferred.
· 3–7 years of experience in Client Success, Customer Success, Account Management, Business Development, or Relationship Management in Interior, architect or any creative industry.
Required Skills
- Excellent communication and presentation skills.
- Strong relationship-building and stakeholder management abilities.
- Customer-focused mindset with strong problem-solving skills.
- Negotiation and conflict-resolution skills.
- Project coordination and time management.
- Proficiency in MS Office and CRM.
- Analytical skills with the ability to interpret customer data and prepare reports.
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
- Internet reimbursement
- Paid sick time
- Paid time off
Experience:
- Client success : 4 years (Preferred)
Work Location: In person
