Role and Responsibilities:
1. Outbound Calling
- Make outbound calls to prospective students/customers from the provided database.
- Generate leads and explain courses/services offered by the organization.
- Fix appointments for counsellors or schedule walk-ins.
2. Inbound Call Handling
- Attend incoming calls and respond to queries regarding courses, fees, batches, schedules, etc.
- Provide accurate and complete information to callers.
- Transfer calls to the concerned department, if required.
3. Lead Management
- Maintain and update lead details in CRM/software.
- Follow up regularly with interested prospects.
- Track status of leads (interested, not interested, follow-up, converted, etc.).
4. Conversion Support
- Coordinate with the admissions/sales team for conversion.
- Share daily calling reports and conversion updates.
- Achieve individual and team targets.
5. Data & Reporting
- Maintain daily call reports (DCR).
- Submit performance reports to reporting manager.
- Ensure proper documentation of conversations.
6. Customer Relationship Management
- Build positive rapport with prospects and existing customers.
- Address concerns politely and professionally.
- Ensure high levels of customer satisfaction.
Knowledge, Skill and Abilities for the Role:
- Excellent Written and Verbal Communication
Ability to communicate clearly, professionally, and persuasively with students and stakeholders.
Capable of handling multiple tasks such as calling, follow-ups, data entry, and coordination efficiently.
- Teamwork and Collaboration
Works effectively within a team environment and coordinates well with peers and other departments to achieve common goals.
Education and Experience:
- Undergraduate or Graduate degree in any discipline (Education, Marketing, or related field preferred).
- 1–2 years of experience in student counselling, admissions, education sales, or a related customer-facing role.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Commuter assistance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
