Diagnose and resolve technical issues promptly to minimize system downtime.
Supervise, monitor, and execute routine, preventive, and breakdown maintenance of mechanized car parking systems.
Conduct thorough system checks to ensure proper functioning and reliability.
Prepare and send AMC (Annual Maintenance Contract) and spare part proposals.
Develop, implement, and update system databases and work processes for improved efficiency.
Follow up on invoicing and ensure timely payments.
Prepare and maintain a monthly service schedule.
Log complaints and service work details into service management software.
Address customer complaints professionally and provide timely resolutions.
Build and maintain long-term client relationships through proactive communication and support.
