Job description
Location: Mumbai / Goa / Surat (multi-city role)
Company: Coffee Culture
About Us
Coffee Culture is one of India’s fastest-growing café brands, built on coffee, food, and community-led experiences.
With multiple formats — Reserve, Origins, Café, Mini, and Culture projects in Goa — we are not just building cafés, we are building a national brand with global ambitions.
Our vision is to become a neighbourhood community centre across 1000+ outlets globally
Role Overview
We are looking for a high-ownership, execution-driven Head of Operations / Operations Manager who can build, scale, and lead multi-outlet operations across cities.
This is not a maintenance role — this is a build-from-ground-up leadership role.
Key Responsibilities
1. Multi-Outlet Operations
* Drive daily operations across multiple outlets
* Ensure sales, profitability, and customer experience targets
* Build strong store-level leadership (Outlet Managers, Chefs, Baristas)
2. Pre-Opening & Expansion
* Lead new outlet launches end-to-end
* Hiring, training, SOP implementation, readiness audits
* Ensure every launch is “market-ready, not just open”
3. Performance & Profitability
* Own P&L across outlets
* Control food cost, manpower cost, wastage, and operational leakage
* Drive monthly sales growth and outlet-level profitability
4. Team & Culture Building
* Build a performance-driven, no-excuse culture
* Eliminate internal issues like groupism, lack of ownership, and low accountability (core to our culture standards)
* Develop second-line leaders across operations
5. Training & SOP Excellence
* Implement structured training systems across coffee, kitchen, and service
* Ensure uniformity, efficiency, and customer-centricity across outlets
* Drive consistent EOD reporting, audits, and reviews
6. Customer Experience
* Ensure exceptional guest experience across all outlets
* Drive feedback closure, repeat customer strategy, and loyalty systems
What We’re Looking For
* 5–12+ years experience in QSR / Café / Restaurant chain operations
* Proven experience handling multiple outlets (5–20+)
* Strong understanding of:
* P&L management
* Store operations
* Hiring & training
* SOP execution
* Ability to handle chaos, scale systems, and build teams
* Strong leadership — not positional, but ownership-driven
What Will Set You Apart
* Experience in fast-scaling brands / multi-city operations
* Has opened outlets from scratch
* Strong bias for execution over planning
* Can build systems, not dependencies
* Thinks like a business owner, not an employee
Why Join Us
* Opportunity to build a national café brand
* Work directly with the founder on expansion & strategy
* Lead high-impact projects (Goa, Mumbai, flagship formats)
* Be part of a brand that is challenging industry leaders
Culture at Coffee Culture
We believe in being:
* Customer-first
* Result-oriented
* Fast, efficient, and accountable
* Constantly learning and evolving
Apply / Connect
If you’re someone who can build teams, scale operations, and take ownership like a founder, we’d love to connect.
Job Type: Full-time
Pay: Up to ₹80,000.00 per month
Benefits:
Work Location: In person
