We are seeking a dedicated and enthusiastic Customer Support Executive to join our team.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, live chat, or other communication channels in a professional and courteous manner.
- Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.
- Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.
- Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.
- Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.
- Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.
- Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.
- Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.
- Customer Retention: Proactively engage with customers to build relationships and ensure repeat business and loyalty.
- Team Collaboration: Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience.
Requirements:
- Education: High school diploma or equivalent required. A bachelor’s degree in business, communications, or a related field is a plus.
- Experience: 0-1 years of experience in a customer support or customer service role preferred.
- Communication Skills: Strong written and verbal communication skills.
- Problem-Solving Skills: Ability to think critically and handle difficult situations with professionalism.
- Technical Skills: Familiarity with customer support software, CRM systems, and basic troubleshooting.
- Empathy & Patience: Ability to empathize with customers and remain patient in challenging situations.
Job Types: Full-time, Fresher, Permanent
Pay: ₹17,000.00 - ₹23,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Language:
Location:
- Mohali, Punjab (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
