Resident Experience Manager – Grihum Living
About Grihum Living
Grihum Living is a new-age student living brand focused on creating safe, comfortable, and engaging living experiences for students. We combine hospitality, technology, and data-driven operations to build communities where residents can thrive academically, socially, and personally.
Position: Resident Experience ManagerRole Overview
The Resident Experience Manager is the primary point of contact for residents and is responsible for ensuring an exceptional living experience across all Grihum properties. This role combines community building, customer service, operations coordination, and resident engagement to foster a vibrant and supportive student community.
Key ResponsibilitiesResident Experience & Support
- Serve as the first point of contact for resident inquiries, concerns, and feedback.
- Ensure timely resolution of resident issues and coordinate with relevant teams when required.
- Conduct regular resident check-ins to understand satisfaction levels and identify areas for improvement.
- Maintain high standards of resident satisfaction and retention.
Community Building
- Plan and execute community events, workshops, and social activities.
- Encourage resident participation and foster a sense of belonging within the community.
- Build strong relationships with residents and create a welcoming environment.
Operations Coordination
- Coordinate with housekeeping, maintenance, security, and other service teams to ensure smooth day-to-day operations.
- Monitor service quality and ensure operational standards are consistently met.
- Assist with move-ins, move-outs, and onboarding of new residents.
Resident Communication
- Manage resident communication through digital platforms, emails, WhatsApp groups, and community channels.
- Share updates, announcements, event information, and important notices.
- Gather and analyze resident feedback to improve services.
Data & Reporting
- Track resident satisfaction metrics, complaint resolution times, occupancy trends, and engagement levels.
- Prepare regular reports on resident experience performance.
- Use data insights to recommend improvements in resident services and community programs.
Qualifications
- Bachelor’s degree in Hospitality, Business, Management, Psychology, Communications, or a related field.
- 1–3 years of experience in hospitality, co-living, student housing, customer success, community management, or related fields.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office and digital communication tools.
Key Success Metrics
- Resident Satisfaction Score (RSS)
- Resident Retention Rate
- Complaint Resolution Time
- Event Participation Rate
- Occupancy and Renewal Rates
- Community Engagement Metrics
What Success Looks Like
A successful Resident Experience Manager ensures that every resident feels supported, heard, and connected to the Grihum community while maintaining high operational standards and leveraging data to continuously improve the resident experience.
Job Type: Full-time
Pay: Up to ₹22,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Application Question(s):
- Did you read the Job Description carefully?
- How comfortable are you with technology?
Work Location: In person
