Location : Pune
Work Mode : WFO
Experience : 7+ Years
About Wai
Wai Technologiesis a cutting-edge firm that pioneers' innovativesolutionsin the tech industry. Renowned for its forward-thinking approach, the company seamlessly blends state-of-the-art technologies with visionary strategies to empower businesses worldwide. With a commitment to excellence and a focus on transformative digital experiences, Wai Technologies stands as a beacon of technological advancement, driving growth and fostering innovation in an ever-evolving digital landscape.
As aMicrosoft Solutions Partner, we excel in Cloud services, App Modernization,Data/AI,specializingin industries such as Healthcare, Fintech, Construction, and more.
Job Description
General Summary of role: As a Senior Account Manager, you will play a pivotal role in managing and growing relationships with key customers. You will be responsible for ensuring customer satisfaction, driving account growth, and identifying opportunities for cross-sell and upsell. Your role will be integral in maintaining long-term partnerships and contributing to Wai Technologies' revenue growth.
Essential Duties and Responsibilities:
Account Management & Client Relationship:
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Develop and maintain strong relationships with existing clients, ensuring a deep understanding of their business needs.
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Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication.
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Conduct regular account reviews to assess client satisfaction, challenges, and opportunities.
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Act as a trusted advisor to clients, positioning Wai Technologies as their preferred technology partner.
Revenue Growth & Business Expansion:
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Identify opportunities for upselling and cross-selling Wai Technologies’ solutions and services.
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Work closely with the sales and technical teams to develop proposals and presentations that align with client needs.
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Negotiate contracts, renewals, and pricing structures to maximize account profitability.
Project & Delivery Oversight:
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Collaborate with the delivery team to ensure project success and seamless execution of services.
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Monitor project progress, manage client expectations, and proactively address concerns.
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Ensure account retention by delivering consistent value and solving customer challenges effectively.
Customer Success & Experience:
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Drive customer success initiatives by ensuring clients achieve their business objectives through Wai Technologies' solutions.
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Work closely with internal teams to ensure customer feedback is incorporated into product and service improvements.
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Monitor key account metrics, including customer satisfaction scores, retention rates, and revenue contribution.
Reporting & Documentation:
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Maintain accurate account records, meeting notes, and action plans in CRM tools.
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Provide regular reports and updates to leadership on account performance and growth opportunities.
Knowledge, Skills, and/or Abilities Required:
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7+ years of experience in account management, client success, or sales roles in IT services or software solutions.
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Proven track record of managing enterprise clients and driving revenue growth.
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Strong understanding of Microsoft technologies, cloud solutions, AI, and digital transformation services.
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Experience working with clients in industries such as Healthcare and Logistics is a plus
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Excellent communication, negotiation, and presentation skills.
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Ability to manage multiple accounts and projects simultaneously.
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Proficiency in CRM tools (e.g.D365 CRM Suite) and account management methodologies.
Educational/Vocational/Previous Experience Recommendations:
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Experience working in a small to mid-sized IT services company with high-growth ambitions.
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Prior experience in managing global clients, particularly in the U.S and European region
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Strong problem-solving and analytical skills to understand client needs and provide tailored solutions.
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Ability to work in a fast-paced, results-driven environment
Working Conditions:
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Complete work from office
Benefits
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We offer opportunities to work on cutting-edge projects with global clients, giving you exposure and helping you grow your skills.
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Learning and development are part of our culture, and we provide a platform to advance your career.
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Day shift from 9:30 am to 7:00 pm & fixed weekly off on Saturday and Sunday.
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Opportunities for skill development and training
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Training and mentorship programs offered.
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Performance-based annual bonuses.
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Health Insurance: Coverage for employees and dependents.
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Paid holidays & maternity benefits
- Gratuity and Employee Recognition Programs.
