Ascend EdTech is looking for an EdTech Sales & Outreach Coordinator to join our growing team.
The candidate will be responsible for international calling, lead generation, lead follow-up, customer communication, webinar coordination, and sales support.
This is a customer-facing role suited for someone confident speaking with international prospects, enjoys sales conversations, and has strong follow-up skills.
Responsibilities
- Make outbound international sales calls to prospective students, parents, educators, and institutions.
- Contact and follow up with leads generated through digital marketing, webinars, events, social media, and other channels.
- Explain Ascend EdTech's courses, programs, schedules, and learning opportunities.
- Identify customer needs and recommend suitable programs.
- Qualify leads and maintain accurate lead information.
- Follow up with interested prospects through calls, WhatsApp, email, and other channels.
- Handle customer questions and basic objections professionally.
- Coordinate online webinars, workshops, demos, and information sessions.
- Communicate with webinar participants and send reminders.
- Follow up with webinar attendees to identify sales opportunities.
- Coordinate with trainers, marketing, sales, and operations teams.
- Update CRM records and maintain accurate sales activity.
- Prepare daily and weekly reports on calls, leads, follow-ups, appointments, and conversions.
- Achieve assigned outreach and sales targets.
- Newsletter preparation and scheduling
Requirements
- 2–4 years of experience in inside sales, telesales, telecalling, business development, lead generation, customer service, or sales coordination.
- Excellent English communication skills.
- Comfortable making international calls.
- Strong interpersonal and convincing skills.
- Good follow-up and lead management abilities.
- Experience handling customers over the phone, WhatsApp, or email.
- Basic knowledge of CRM systems.
- Good computer skills.
- Strong organisational skills.
- Ability to work independently in a remote environment.
Preferred Experience
Candidates with experience in the following areas will be preferred:
- EdTech
- Online education
- International sales
- Inside sales
- Tele-sales
- SaaS sales
- Education counselling
- Lead generation
- Webinar coordination
- CRM-based sales
Performance Metrics
The successful candidate will be measured on:
- Number of leads contacted
- International calls completed
- Qualified leads generated
- Follow-up rate
- Appointments and consultations
- Webinar participation
- Lead conversion
- Enrollment/sales contribution
- CRM and reporting accuracy
Benefits
- Remote working
- International customer exposure
- Opportunity to work in the growing EdTech and Future Skills sector
- Exposure to AI, Robotics, Game Development, and Esports
- Professional growth opportunities
Benefits:
Work Location: Remote
