Job description
Designation- Customer Support Representative
Process- International Process
Job Location - Panchkula
About the CompanyWe are one of the leading car rental service provider with a network of over 500 suppliers all over the globe and serving 20000 locations worldwide. VIP Cars is a trusted brand providing the best car rental experience at an affordable price. We feel proud to serve over 1 Million happy customers.
Job Brief:We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Key Responsibilities:
· Assisting customers on our Calls, Chats & Email platforms.
· Identifying customers needs, clarify information, research every issue and providing solutions in timely manner.
· Build sustainable relationships and engage customers by taking ownership.
· Keep records of all conversations in our call center database in a comprehensible way.
· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
· Adhering to all company policies and procedures.
Required Skills:
· Any Graduate (Without any standing arrears)
· Previous experience in a customer support role will be an advantage.
· Good communication skills (written & spoken).
· Ability to multi-task, set priorities and manage time effectively.
· Good typing skills to ensure quick and accurate entry of assistance logs.
· Comfortable to work in Rotational Shifts
· Dependable, Adaptable & focused towards common team goals
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Work Location: In person
