Position: Telecaller
Experience: 2+ Years
Employment Type: Full-Time
Department: Sales & Customer Relations
About the Role
We are looking for an experienced and confident Telecaller with at least 2 years of experience in telecalling, lead follow-up, customer handling, and sales coordination. The candidate will be responsible for contacting potential customers, understanding their requirements, generating interest, and converting leads into appointments or sales opportunities.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Follow up with leads generated through online and offline marketing channels.
- Understand customer requirements and provide relevant information about products/services.
- Generate and qualify leads through telephone conversations.
- Schedule meetings and appointments for the sales team.
- Maintain regular follow-ups with prospective customers.
- Handle customer queries professionally and provide appropriate solutions.
- Maintain accurate records of calls, leads, follow-ups, and customer interactions.
- Update lead status regularly in CRM/Excel.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Coordinate with the sales and operations teams for smooth lead handling.
- Build and maintain positive relationships with customers.
Requirements
- Minimum 2 years of experience as a Telecaller, Telesales Executive, Customer Relationship Executive, or similar role.
- Excellent communication skills in Hindi and English.
- Good convincing and negotiation abilities.
- Confident and professional telephone manner.
- Basic knowledge of MS Excel, Google Sheets, and CRM tools.
- Ability to handle customer objections and follow up consistently.
- Target-oriented and self-motivated.
- Good interpersonal and customer-handling skills.
Preferred Candidate
Candidates with experience in real estate, interior design, construction, home improvement, furniture, or related industries will be preferred.
Key Performance Indicators (KPIs)
- Number of calls completed
- Qualified leads generated
- Follow-up conversion rate
- Appointments/meetings scheduled
- Lead-to-customer conversion
- Monthly sales contribution
Compensation
Salary: ₹18,000 – ₹30,000 per month + Performance Incentives
Salary will depend on experience, communication skills, and previous performance.
Location
Noida / Greater Noida, Uttar Pradesh
Pay: ₹8,642.27 - ₹31,256.23 per month
Work Location: In person
