Roles and Responsibilities
- You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
- You are responsible for meeting personal and team targets as well as our customer satisfaction.
- Handle calls, mails, WhatsApp chat to patients and clients.
- Identify the needs of patients, resolve issues and provide solutions.
- Upsell other products/ services wherever possible.
- Ensure you follow the sales script provided by the company for uniformity
- Maintain good relations.
- Meet personal targets and work towards meeting team targets.
- Building and maintaining the CRM database.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.
Requirements and Qualifications
- High School Graduates, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with sales and customer service.
- Good knowledge of CRM practices and systems.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
- Effective persuasive, convincing and selling skills.
- Proven Sales experience in the relevant or any other industry.
Job Types: Full-time, Fresher, Internship
Pay: ₹11,840.87 - ₹37,721.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
