Key Responsibilities
- Contact customers via outbound calls regarding overdue loan, credit card, or other outstanding payments.
- Explain outstanding dues, payment options, and due dates clearly to customers.
- Follow up with customers to ensure timely payment and commitment fulfillment.
- Negotiate repayment plans within company guidelines.
- Maintain accurate records of customer interactions and payment commitments in the system.
- Escalate unresolved or disputed cases to the Team Leader or Collection Manager.
- Achieve assigned monthly collection and productivity targets.
- Ensure all collection activities comply with RBI guidelines, client policies, and company SOPs.
- Coordinate with field collection executives whenever required.
- Handle customer queries professionally and maintain positive customer relationships.
Pay: ₹10,000.00 - ₹14,000.00 per hour
Work Location: In person
