As an Assistant Manager, you will support the planning, coordination, and day-to-day execution of online learning programmes at ISB. You will work closely with internal teams and learners to ensure smooth programme delivery and a high-quality learning experience. The ideal candidate will have a strong background in programme management, a passion for education, and the ability to collaborate with cross-functional teams.
Programme Set up and Delivery
- Assist in creating and following detailed programme schedules and checklists for ISB Online programmes
- Coordinate with Platform operations team, content team to ensure courses are set up as per the schedule
- Review the programme set up as per the policy and the SOP
- Ensure that programme milestones are met within the defined timelines and as per the SOP
Participant Onboarding, Engagement & Experience
- Manage end-end programme experience, monitor participant engagement and drive initiatives to ensure programme success
- Keep participants informed about the onboarding, programme schedules, announcements and respond to any queries they may have through WhatsApp, Slack, email channels
- Plan, coordinate key programme events like orientation, synchronous/Live virtual sessions on Zoom and draw insights to improve programmes and participant engagement
- Manage social learning sessions, masterclass interventions in the programme – share attendance reports, feedback reports
- Make calls to participants to gather feedback and understand their experience and reach out to those who are falling behind to encourage them to stay on track and complete the programme helping reduce dropouts and boost overall engagement.
Programme Monitoring and Feedback
- Regularly check programme dashboards and reports to track participation and learner progress
- Collect and document participant feedback and share it with relevant teams
- Assist in implementing improvements based on feedback and internal reviews
- Monitor programme ratings on all parameters and implement improvements
Stakeholder Communication
- Liaise with internal teams such as content, technology, and marketing to keep the programme running smoothly
- Provide regular updates to stakeholders and flag issues early for resolution
- Coordinate with programme leaders to ensure the Live virtual sessions are run smoothly
Tools and Technology
- Use tools like Salesforce, the ISB Online Learning platform, Programme Management Dashboard and FreshDesk to manage programme data and learner support
- Maintain and update programme records and trackers using Excel, MS tools, and dashboard
